Find answers to common questions about event hosting, ticketing, and more
Common Questions
EVENT ORGANIZERS & VENDORS
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MputuEvents is a digital platform that helps you host, manage,attend and promote events seamlessly combining ticketing, analytics, and vendor exposure to simplify event management.
Create an organizer or vendor account, complete your profile, and click “Create Event” or “vendor application.” Follow the prompts to publish your listing.
Yes. Listing is a paid service we offer tiered packages (Basic, Premium) so you can choose your level of visibility and tools.
We offer comprehensive solution event solutions including full event planning and coordination, venue sourcing and decoration, Entertainment and sound, vendor and logistics management ticketing, branding and on-site coordination
Yes, your dashboard provides real-time analytics on ticket sales, demographics, and engagement.
Customers can pay through debit/credit cards, bank transfers, flutterwave and paystack
Upload valid ID or business registration documents under Account Settings → Verification.
Refunds follow your event’s refund policy, processed securely through Mputu’s refund system.
No Mputu takes no commission from your ticket revenue. Organizers receive 100% of ticket sales.
Use featured listings, affiliate promotions, and sponsored ads to expand your reach directly on MputuEvents.
es, you can purchase targeted ad campaigns and featured placements from your dashboard.
Verified profiles earn credibility badges, higher visibility, and access to premium features.
Yes. You can host both simply choose the event type when creating your listing.
Users can book directly from your vendor page. Bookings show instantly on your dashboard, and notifications are sent to your email.
You can reach our support team anytime via Live Chat, the Help Center, or support@mputuevents.com.
USERS & ATTENDEES
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Use the search bar or location filters to discover nearby or trending events.
Yes having an account ensures secure payments and easy access to your tickets.
Look for the verified badge on the event page. It confirms the organizer is verified by Mputu.
We accept cards, transfers, and digital wallets.
Your e-ticket is sent immediately to your email and stored under My Tickets in your dashboard.
Tickets are non-transferable unless the event’s policy explicitly allows it.
Check your spam folder or log into your account to download your ticket manually.
Yes Mputu uses secure, encrypted payment gateways to protect your transactions.
You’ll receive instant notification and can request a refund or reschedule.
Refund eligibility depends on the organizer’s refund policy. Always review it before purchase
Follow organizers or event categories to receive personalized updates.
Yes. You’ll be notified whenever they upload new events or services.
Go to the Vendors section, select your preferred vendor, and click Book Now.
Click “Report Event” on the event page or contact support@mputuevents.com.
Use Live Chat or email support@mputuevents.com for direct assistance.
AFFILIATES & REFERRERS
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Anyone with a valid Mputu account can join the affiliate program no experience needed.
You receive a unique referral link. Each verified registration through your link earns you a reward.
You earn commissions for every verified user or organizer that joins through your referral link.
Earnings vary by referral type. Details are displayed in your affiliate dashboard.
Payments are made through your selected bank account or digital wallet.
The affiliate dashboard provides real-time tracking of sign-ups, verifications, and payouts.
No - it’s completely free to join.
Yes, there’s no limit to how many people you can refer.
Earnings reflect once the referred user is verified and confirmed.
Share your link on social media, blogs, or communities include a clear call-to-action.
You’ll only earn once their verification is complete.
PAYMENT & SUPPORT
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Payments are currently processed in any currencies of your choice
Only standard payment gateway fees apply Mputu adds no extra commission on ticket sales
All transactions use end-to-end encryption and PCI DSS–compliant gateways.
Go to Dashboard → Payments → Transaction History for full records.
Contact support@mputuevents.com with your transaction reference for immediate review.
Wait a few minutes and retry. If deducted without confirmation, send your transaction ID to support for verification
Withdrawals are processed within 24–48 hours once your balance meets the minimum threshold.
No — card details are never stored on our servers. They’re encrypted and managed by trusted payment processors.
Reach us via Live Chat, the Help Center, or by emailing support@mputuevents.com
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